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Communication

About this topic

Based on the AICPA Competency Framework: Employee Benefit Plan Auditing, these learning resources are designed to enhance CPAs’ knowledge and skills necessary to perform high-quality employee benefit plan audit engagements. Use these resources to build competencies around auditing employee benefit plans and set yourself apart in the market so that clients and employers feel confident in your work and ability to conduct these audits.

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6 Ways to Up Your Networking Game

This blog post offers a few tips that will help you up your game, especially when meeting people at events or in large groups.

Article Communication Foundational

9 tips for being more responsive to clients

This article discusses the importance of being receptive, available, and approachable to clients.

Article Communication Foundational

How to deal with dysfunctional people at work

Is your organization disrupted by bullying or other damaging behaviors? This article shares 6 strategies for taking a stand.

Article Influence Intermediate

Text Me Not: Hidden Perils of Modern Communication for CPAs

Responding to text messages from clients could have legal, privacy and security implications. This blog post suggests some guidelines to consider.

Article Communication Foundational

Got a few challenging clients?

This article shares steps you can take to minimize conflict or tension that arises due to miscommunication or other issues.

Article Client retention Foundational

5 phrases established leaders should never say again

This article explores phrases that frustrate and disappoint future leaders and offers alternatives.

Article Communication Foundational

How to Present to a Hostile Audience

This article shares some tips on giving a presentation to a tough crowd.

Article Communication Foundational

8 tips for navigating office politics

This column offers strategies for evading political gaffes at work and for dealing with situations that often cannot be avoided.

Article Collaboration & partnering Foundational

How to reassure your staff in times of uncertainty

During uncertain times, communication gaps can be filled with rumour, undermining a leader's credibility and sapping morale. Here's how to get out in front of an issue.

Article Communication Intermediate

How to Make Difficult Workplace Conversations Easier

This article discusses tips for having a tough talk with a colleague..

Article Communication Foundational

6 ways to write an email message that works

Writing an efficient work-related message is easier said than done. To ensure your emails work rather than waste time, this article offers some tips.

Article Communication Foundational

How to listen like a pro

This article discusses the importance of active listening and includes an exercise to do with your team.

Article Communication Intermediate