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About this topic

These learning resources are designed to help you - whether working in a business or firm - establish and maintain proficiency in the areas of information and data management and analysis; IT risk and assurance services, including service organization controls (SOC) reporting; and information security and privacy, including the growing issue of cybersecurity.

Leading vs managing (formerly Manager vs. Leader: When to be Which and Why)

Analyzing what leaders do, why they do it and when they do it is vital to understanding how to manage. In this webcast, we will look at how to create a balance between...

Webcast Coaching & mentoring Foundational

Emotional intelligence (formerly Conflict and difficult people)

Learn about emotional intelligence and how it can greatly increase your chances of personal and professional success.

Webcast Communication Foundational

Conflict and Communication - You vs. Me vs. Them

In this webcast, participants will learn a systematic approach for how to deal with difficult personalities in the workplace. By using this approach participants will...

Webcast Communication Intermediate

Get Out of the Casket and Up to the Podium

In this webcast, participants will learn how to overcome their fear of public speaking and be well prepared to present information in a concise and logical manner.

Webcast Communication Foundational

AICPA Women's Global Leadership Summit

Nov 6, 2019 - Nov 8, 2019 - San Diego, CA - Online - This conference will provide sessions on leadership, boardroom diversity and best practices to enhance the skills...

Conference – Live,   Conference – Virtual Influence Foundational

Effective Communication and Negotiation (Recommended for Twitter 101)

Created by the Business Learning Institute (BLI), this one-hour CPE course will examine and walk-through key communication techniques, to include effective listening,...

Course – Online Communication Foundational

Presence: Bringing Your Boldest Self to Your Biggest Challenges

Known around the world for her 2012 TED Talk, ENGAGE 2017 keynote speaker Amy Cuddy teaches us how to use simple techniques to liberate ourselves from fear in...

Publication Influence Foundational

6 Ways to Up Your Networking Game

This blog post offers a few tips that will help you up your game, especially when meeting people at events or in large groups.

Article Communication Foundational

9 tips for being more responsive to clients

This article discusses the importance of being receptive, available, and approachable to clients.

Article Communication Foundational

How to deal with dysfunctional people at work

Is your organization disrupted by bullying or other damaging behaviors? This article shares 6 strategies for taking a stand.

Article Influence Intermediate

Text Me Not: Hidden Perils of Modern Communication for CPAs

Responding to text messages from clients could have legal, privacy and security implications. This blog post suggests some guidelines to consider.

Article Communication Foundational

Got a few challenging clients?

This article shares steps you can take to minimize conflict or tension that arises due to miscommunication or other issues.

Article Client retention Foundational