This site uses cookies to store information on your computer. Some are essential to make our site work; others help us improve the user experience. By using the site, you consent to the placement of these cookies. Read our privacy policy to learn more.

Process management

About this topic

Based on the CGMA Competency Framework, these resources allow you to focus on technical, business, people, leadership, and digital skills. All areas are underpinned by the need for ethics, integrity and professionalism. Log in and start learning today.

Manage your CPD record here.

Assess your skills

Take a self-assessment to evaluate your skills and find related learning activities.

Get started

Finance Transformation: Manage Disruption Certificate

The Manage Disruption Certificate covers the evolution of finance in organizations by focusing on why and how the business environment is changing and how the finance...

Course – Online Business models Foundational

Ethical implications of artificial intelligence

Executives must consider ethical matters related to AI and machine learning, such as algorithm bias and societal impact.

Article Process management Advanced

Benefits and risks of automating customer service

Automation is taking over customer service. What do organisations need to know to prepare?

Article Process management Advanced

Why RPA is for everyone

 RPA expert and author Rob King shares his insights based on over 25 years experience as a lean business process and efficiency innovator, a 6 Sigma trainer and Master...

Audio Process management Foundational

The Role-Revolution Will NOT Be Televised

Intelligent use of process-automation, breaking the silos: the FANG, the special role of finance professionals, and how senior finance professionals are developing...

Audio Process management Foundational

How a company’s culture can limit data breaches

In addition to strong internal control, robust training and education, and stringent data management policies, company culture also reduces employees' carelessness...

Article Data integrity Foundational

Joining the Dots : executive perspectives

An accompanying output to the Joining the Dots Report , these transcripts of interviews with three business leaders, provide insights to help organisations join the dots

Report Strategy Expert

Lean management

Lean management is a system that systematically aims to reduce waste, improve workflows and eliminate non-value-adding activities.

Tool Process management Foundational

Quality Management Tools – including TQM, Six Sigma, Cost of Quality and EFQM

Quality management involves planning and controlling activities to ensure that the product is fit for purpose, and meets design specifications and the needs of customers.

Tool Process management Expert

Presenting Financial Information with Impact

This course shows you how to present financial information with credibility and flair.

Video Communication Foundational

MBAexpress: Creativity & Innovation

This course will demonstrate proven methods that CGMAs and other business professionals can use to unlock their creativity and innovative thinking.

Course – Online Process management Foundational

Driving Radical Change

Accounting professionals are the best prepared to understand, chart a path and drive radical change because of their intimate understanding of holistic cause and...

Video Process management Intermediate