Managing and addressing the needs of your clients and firm requires a broad range of competencies. These learning resources are designed to help you understand the knowledge and skills necessary to support the management of and manage a firm practice.
Created by the Business Learning Institute (BLI), this one-hour CPE course will examine and walk-through key communication techniques, to include effective listening,...
Is your organization disrupted by bullying or other damaging behaviors? This article shares 6 strategies for taking a stand.
Responding to text messages from clients could have legal, privacy and security implications. This blog post suggests some guidelines to consider.
This course discusses the basic steps to developing a process that effectively delivers numbers-oriented information to non-financial audiences.
This column offers strategies for evading political gaffes at work and for dealing with situations that often cannot be avoided.
During uncertain times, communication gaps can be filled with rumour, undermining a leader's credibility and sapping morale. Here's how to get out in front of an issue.