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Communication

About this topic

Managing and addressing the needs of your clients and firm requires a broad range of competencies. These learning resources are designed to help you understand the knowledge and skills necessary to support the management of and manage a firm practice.

Conflict and Communication - You vs. Me vs. Them

In this webcast, participants will learn a systematic approach for how to deal with difficult personalities in the workplace. By using this approach participants will...

Webcast Communication Intermediate

Get Out of the Casket and Up to the Podium

In this webcast, participants will learn how to overcome their fear of public speaking and be well prepared to present information in a concise and logical manner.

Webcast Communication Foundational

Effective Communication and Negotiation (Recommended for Twitter 101)

Created by the Business Learning Institute (BLI), this one-hour CPE course will examine and walk-through key communication techniques, to include effective listening,...

Course – Online Communication Foundational

6 Ways to Up Your Networking Game

This blog post offers a few tips that will help you up your game, especially when meeting people at events or in large groups.

Article Communication Foundational

9 tips for being more responsive to clients

This article discusses the importance of being receptive, available, and approachable to clients.

Article Communication Foundational

How to deal with dysfunctional people at work

Is your organization disrupted by bullying or other damaging behaviors? This article shares 6 strategies for taking a stand.

Article Influence Intermediate

Text Me Not: Hidden Perils of Modern Communication for CPAs

Responding to text messages from clients could have legal, privacy and security implications. This blog post suggests some guidelines to consider.

Article Communication Foundational

Got a few challenging clients?

This article shares steps you can take to minimize conflict or tension that arises due to miscommunication or other issues.

Article Client retention Foundational

Presenting Numbers for Impact

This course discusses the basic steps to developing a process that effectively delivers numbers-oriented information to non-financial audiences.

Course – Online Communication Foundational

5 phrases established leaders should never say again

This article explores phrases that frustrate and disappoint future leaders and offers alternatives.

Article Communication Foundational

How to Present to a Hostile Audience

This article shares some tips on giving a presentation to a tough crowd.

Article Communication Foundational

8 tips for navigating office politics

This column offers strategies for evading political gaffes at work and for dealing with situations that often cannot be avoided.

Article Collaboration & partnering Foundational