Interesting article

Great ideas to be responsive to clients and retain them

Cannot read article opens as blank document on Chrome.

A very interesting article which highlighted the importance of knowing your clients - both internal and external.

By knowing, e.g the best type of communication for them: phone / email / face to face and the turnaround everyone will get the best out of the professional relationship.

One way does not fit all and it is important and from experience now definitely beneficial to be able to adapt 

External client relations are much easier to manage than Internal client relations.

It is easier to respond to External clients as Internal clients will give way to them. However Internal client all think they are as important as each other