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Effective Business Communication Logo aicpa

  Free |   CPE: 4.0 |   AICPA |   13 Apr 2020 |   Communications |   AICPA Store
Who Will Benefit?
  • Tax professionals
Key Topics
  • The power of professional language in business writing
  • Communication and work teams
  • Communication for leaders
  • Difficult communication
Learning Objectives
  • Identify five techniques to make your language more positive and professional.
  • Recognize the importance of descriptive language.
  • Recall how using certain words can help avoid misinterpretation and misunderstandings.
  • Recognize the common types of difficult communication patterns found in the workplace and how to cope with these situations.
  • Identify and cope more effectively with hostile communication patterns.
  • Recognize the communication patterns that occur before and during the formations of teams.
  • Identify the role of conflict in work teams and approaches for dealing with the conflict.

This webcast is part of the Tax Staff Essentials program

Miscommunication is costly. It causes significant financial and emotional losses to a firm. Vague answers create numerical errors, inaccurate financial data, hurt feelings and tension within an office environment. Join this webcast to learn how positive language is not a "warm and fuzzy" concept, but rather an important communication tool for yourself and your firm.

Using the right word choices make you a more effective manager and communicator

We also look at the role leaders play in workplace communication and examine communication skills for discussion leaders. A leader's ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management.

This webcast discusses how to:

  • Eliminate wordiness, redundancy and obscure language from writing.
  • Produce documents that are clear and concise.
  • Produce written communications that are positive and confident.
Topics covered:
  • Tax: People: Communication, Foundational