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Leadership

MBAexpress: Excellent Customer Service Logo cgma

  Peter Margaritis, CPA, CGMA, MAc, Jennifer Elde... |   £29.00 - 35.00 |   2018 |   01:00 h |   CGMA Store

Many people think that customer service is limited to call centres responding to inbound calls and emails. In reality, all teams that provide deliverables are responsible for a product and, more importantly, excellent customer service.

This course discusses the importance of understanding both internal and external customers of finance teams and the skills needed to provide excellent customer service.

Topics discussed:

  • Internal vs. external customer service
  • Successful customer service
  • Customer needs and wants

Who should take this course?

  • CFOs, controllers, treasurers, and other financial managers
Topics covered:
  • Assurance: Leadership: Driving performance, Foundational

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