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People

Emotional Intelligence Logo cgma

  Mballa Mendouga, Kari Hipsack |   Free |   01 Mar 2019 |   03:16 min |   CGMA.org

Tune in to learn about emotional intelligence and how increasing yours can Improve all outcomes. This will help you learn how to read people and situations before acting.

Topics covered:
  • Management accounting: People: Influence, Foundational
  • Management accounting: People: Negotiation & decision making, Foundational
  • Management accounting: People: Communication, Foundational

5 Comments/Reflections

Christian Okafor

Christian Okafor May 2022

The presentation for me is like an introduction to emotional intelligence (EI) and there are more learnings to follow.
However, It has exposed an aspect of the work place that people take for granted not knowing that people's emotions actually affect their productivity at work.
A team leader should be able to understand and work around EI to ensure that employees actually put in their best and take breaks or off-days when they are not able to work.

Catherine Black

Catherine Black May 2022

Useful to determine future skill set of emotional intelligence due to automation.  Look into further articles on this.
Vijay Mistri

Vijay Mistri Sep 2020

This is an instrumental aspect when I communicate with potentially new clients and also existing standards.
In my coaching sessions, I have realised that empathy plays an important role.

There has been a slight change this year with the pandemic. More sessions are virtual.

Reflective from this learning, I would like to see how I can sharpen my emotional intelligence by reading through not only the verbal communication, but also non verbal.

This in turn helps me in ascertaining the messaging and the connectivity giving a stronger level of engagement and alertness.
Helen Smith

Helen Smith Feb 2020

I believe that I am very skilled in using my emotional intelligence in dealing with colleagues, friends and family.
Wendy Forshaw

Wendy Forshaw Dec 2019

Understanding that this will be an important element in the work place going forward and does have a fundamental impact on a business and does relate to management accounting and has an impact on the bottom line of a company as a happy worker is twice as productive.